حالت شب

ارتباط در مورد مسائل حساس فرهنگی (2022)

Navigate difficult conversations
01:41

Same situation, different viewpoints
03:07
Implicit associations and unconscious bias
04:07
Avoid microaggressions
03:41

Ground rules for culturally sensitive conversations
03:40
Focus on impact rather than intent
04:04
Commit to a dialogue rather than debate
04:35
Remember that words matter
03:42
Use the platinum rule
02:50

Be an ally for those around you
04:56
Respond with empathy
04:14
How to ask questions about culturally sensitive topics
04:02
How to share feedback that you're offended
04:50
Ways to apologize
04:24

Improve your communication skills
01:13

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00:00

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