Getting Started-Get Started!
Welcome Video
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Course Overview
About our Guest Speakers
Pre-Course Survey
Active Listening Skills-Active Listening Skills
Active Listening Skills Lesson 1
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Active Listening Skills Lesson 2
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Case Study: Knowing When to Intervene
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Case Study: Using Active Listening Skills
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Case Study: Managing Conflict
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Book Review: MGMT
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Interview with Julie Espy
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Interview with Patrick Gough
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Active Listening Skills Debrief
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Communication Problems and Skills-Communication Problems and Skills
Communication Problems Lesson 1
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Solid Communication Lesson 2
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Case Study: Communication Issues
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Case Study: Getting to Collaboration
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Case Study: Communicating and Understanding
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Book Review: Now, Discover Your Strengths
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Resource: Conflict Mode Instrument
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Communication Problems and Skills Debrief
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Interview with Karen Kaye
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Usable Plan-Usable Plan
Usable Plan Lesson 1
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Usable Plan Lesson 2
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Case Study: Tension Between Employees
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Case Study: Facilitating a Meeting for Resolution
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Case Study: Establishing Ground Rules
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Book Review: Leadership: Theory, Application, and Skill Development
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Resource: Additional Case Studies
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Interview with Joseph Chatelle
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Usable Plan Debrief
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Course Wrap-up-Course Wrap-up
End of Course Video
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Message from UCI Extension
Post-Course Survey