Course Overview- Course Introduction
Course Introduction
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Getting Started with Google Cloud Platform and Qwiklabs
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Course Overview-Course Feedback
How to Send Feedback
Overview of Contact Center AI-Introduction
Introduction
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Overview of Contact Center AI-Why is Contact Center AI needed
Why is Contact Center AI needed
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CCAI Telecommunications
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Overview of Contact Center AI-What is Contact Center AI
What is Contact Center AI
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Overview of Contact Center AI-How Dialogflow fits within CCAI
How Dialogflow fits within CCAI
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Overview of Contact Center AI-Agent Assist
Agent Assist
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Overview of Contact Center AI-One AI architecture
One AI architecture
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Overview of Contact Center AI-Use case
Use case
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Conversational Experiences-Introduction
Introduction
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Conversational Experiences-A Conversation Experience
A Conversation Experience
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Conversational Experiences-Natural Language Understanding
Natural Language Understanding
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Conversational Experiences-Context in Conversation
Context in Conversation
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Conversational Experiences-Virtual Agent Development Methodology
Design, Develop, Deploy
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Design Phase
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Design Principles
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Agent Persona
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Style Guide
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Develop and Deploy
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Conversational Experiences-Best practices
Best practices
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Fundamentals of Designing Conversations-Introduction
Introduction
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Fundamentals of Designing Conversations-Dissecting the conversation
Design
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Intents
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Entities
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Fundamentals of Designing Conversations-Fulfillment of customer requests
Actions and Responses
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Fundamentals of Designing Conversations-Best Practices
Best Practices
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Fundamentals of Designing Conversations-Lab
Lab Intro Agent design fundamentals
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Lab Agent design fundamentals - sample form
Lab Agent design fundamentals - example
Lab Review Agent design fundamentals
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Dialogflow Product Options-Introduction
Introduction
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Dialogflow Product Options-Overview
Overview of Dialogflow
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Dialogflow Product Options-The Dialogflow ES User Interface
ES User Interface
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Dialogflow Product Options-The Dialogflow CX User Interface
CX User Interface
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Dialogflow Product Options-High level comparisons
High level comparisons
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Dialogflow Product Options-Lab
Lab Intro Running a Prebuilt Virtual Agent with Dialogflow
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Lab Review Running a Prebuilt Virtual Agent with Dialogflow
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Course Review-Course review
Course review
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