Microsoft Windows Operating System Overview and Management-Welcome to the Course
Course Introduction
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Course Syllabus and Prerequisites
Microsoft Windows Operating System Overview and Management-Lesson 1: Installing and Updating a Microsoft Windows Operating System
Microsoft Windows Systems Overview
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Installing Microsoft Windows
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Using Your Microsoft Windows Lab Workspace
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Upgrading Microsoft Windows Systems
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Microsoft Windows Operating System Overview and Management-Lesson 2: Administering Microsoft Windows with Command Prompt and Management Console
Overview of Microsoft Windows Command Prompt Tools for Administration
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Microsoft Management Console
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System Utility Applications
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Microsoft Windows Operating System Overview and Management-Lesson 3: M1 Glossary and Assessment
Module 1 Summary: Microsoft Windows Operating System Overview and Management
macOS, Linux, and Mobile Operating System Overview and Management-Lesson 1: Installing and Updating a Linux Operating System
Linux Systems Overview
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Exploring Linux Operating System Essentials
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Installing a Linux Operating System
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Upgrading Linux Systems
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Linux Terminal Overview
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Common Linux/Unix Shell Commands
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macOS, Linux, and Mobile Operating System Overview and Management-Lesson 2: macOS and Mobile Operating Systems
macOS Overview
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macOS Features
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macOS Preferences
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iOS Overview
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Android Overview
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macOS, Linux, and Mobile Operating System Overview and Management-Lesson 3: M2 Glossary and Assessment
Module 2 Summary: macOS, Linux, and Mobile Operating System Overview and Management
Device and Home Network Security-Lesson 1: Microsoft Windows Security Best Practices
What is Active Directory?
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Microsoft Windows Security Settings
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User Management and Permissions
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Antimalware Tools and Microsoft Windows Firewall Configuration
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Device and Home Network Security-Lesson 2: Securing SOHO Router and Mobile Devices
Securing SOHO Router
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Hardening Devices
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Mobile Device Security
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Mobile Device Protection
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Data Destruction
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Device and Home Network Security-Lesson 3: M3 Glossary and Assessment
Module Summary: Device and Home Network Security
Software Troubleshooting-Lesson 1: Troubleshoot Common Microsoft Windows OS Problems and Security Issues
Troubleshooting System Startup Problems
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Troubleshooting Common Problems on Windows
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Troubleshooting PC Security Issues
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Best Practices for Malware Removal
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Software Troubleshooting-Lesson 2: Troubleshoot Common Mobile OS and Application Problems and Security Issues
Troubleshooting Common Mobile OS and Application Problems
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Best Practices for Mobile OS Security
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Troubleshooting Common Mobile OS Application Security Issues
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Software Troubleshooting-Lesson 3: M4 Glossary and Assessment
Module 4 Summary: Software Troubleshooting
Operational Procedures-Lesson 1: Support Systems Information Management
What are Ticketing Systems?
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Asset Management Best Practices
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Change Management Best Practices
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Operational Procedures-Lesson 2: Safety Protocols for Personnel and Equipment
Common Safety Procedures
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Managing Electrostatic Discharge
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Environmental Impacts and Appropriate Controls
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Operational Procedures-Lesson 3: M5 Glossary and Assessment
Module 5 Summary: Operational Procedures
Final Exam and Honors Final Project-Course Wrap Up
Congratulations and Next Steps
Thanks from the Course Team