Interpersonal Skills-Interpersonal skills: An overview.
Interpersonal skills: An overview
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What will you learn from this course?
Interpersonal Skills-Topic 1: What is my communication style?
Let’s begin with the first topic
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What does it mean to have one of these communication styles?
How might these communication styles come into play?
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Recap
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Interpersonal Skills-Topic 2: How can I become a better communicator?
Let’s move to the second topic
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Three elements of effective communication
How can you ensure your messages don’t get lost in translation?
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What can you substitute for body language when working virtually?
The art of listening
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Techniques you can use to listen actively
What types of questions can you ask?
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How can you use the six probing questions?
Communication channels
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Disadvantages of different communication channels
Avoid these communication barriers
Remember
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Recap
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Interpersonal Skills-Topic 3: How can I behave assertively?
Let’s move to the third topic
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Zion’s dilemma
What does assertiveness mean?
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How can you be assertive?
Assertive behavior is helpful in challenging situations
Recap
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Interpersonal Skills-Topic 4: How can I increase my influence?
Let’s move to the fourth topic
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Pooja’s convincing power
Perspective-taking
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How can you use emotions and facts to influence others?
How can you develop your personal influence?
What is the significance of eminence?
How can you build your eminence?
Recap
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Interpersonal Skills-Topic 5: How should I approach workplace conflict?
Let’s move to the fifth topic
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Conflict is a story
Workplace conflicts are opportunities to develop interpersonal skills
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Conflicts often arise from these sources
Practice these steps when you find yourself in a conflict
Importance of feedback
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Use this approach to give feedback
Responding to feedback
How do you receive feedback effectively?
Asking for feedback is an effective way to work on your blind spots
Recap
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Interpersonal Skills-Topic 6: How can I resolve workplace conflict?
Let’s move to the sixth topic
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What are your conflict response styles?
Which is the best way to deal with disputes?
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Here are the steps you can take to resolve complex challenging situations
Let’s tie it all together
Recap
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Interpersonal Skills-Course-end Assessment
Congratulations and Next Steps