Module 1 - User-Centered Design -Getting Started
Course Overview
Syllabus
Meet Your Faculty: Dr. Marc Meyer
Meet your Faculty: Dr. John D. Halamka
Academic Integrity
Module 1 - User-Centered Design -Module 1 - Overview
Module Introduction
Module 1 - User-Centered Design -Lesson 1 - Develop a Customer Research Plan
User Needs Template 1: Target User, Use Case, and Buyer Focus
Develop a Customer Research Plan
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User Needs Template 2
User Needs Template 3
Module 1 - User-Centered Design -Lesson 2 - Understand the User’s Needs and Frustrations
Understanding User Pain Points
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Define the Full Use Case with Perceived and Latent Needs
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User Needs Template 4
Practice Exercise: User Needs Template 4
Module 1 - User-Centered Design -Lesson 3 - Develop Clear Personas
Develop Clear Personas
Personas for User Needs
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Practice: User Needs Template 5: Personas
Module 1 - User-Centered Design -Lesson 4 - Create the Customer Value Proposition
User Needs Template 6: The Customer Value Proposition
Creating a Customer Value Proposition
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Module 1 - User-Centered Design -Individual Healthcare Innovation Project
Healthcare Innovation Project Milestone 2 Preview
Module 1 - User-Centered Design -Module 1 Honors
User-Centered Design - Empathy
Module 2 - Translating Designs into Solutions-Module 2 Overview
Module Introduction
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Six Steps of the Design Process
Module 2 - Translating Designs into Solutions-Lesson 1 - Develop a Design Vision
Design Template 1: Concept Sketch
Step 1: Develop a Design Vision
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What Makes Compelling Designs?
Module 2 - Translating Designs into Solutions-Lesson 2 - Assess Impact on the Users and Use Cases
Assessing Impact of an Innovation Design
Step 2: Assess Impact on the User and Use Cases
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Design Template 2: Assess the Impact of the Design
Practice Exercise: Design Template 2
Module 2 - Translating Designs into Solutions-Lesson 3 - Develop a Layered Architecture
Step 3: Develop a Layered Architecture
Layered, Modular Architecture Design
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Industrial Example of Modular Design
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Layered Architecture in Healthcare Example
Module 2 - Translating Designs into Solutions-Lesson 4 - Don’t Forget the Packaging
Step 4: Define “Packaging” for your Innovation
Don’t Forget the Packaging
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Module 2 - Translating Designs into Solutions-Lesson 5 - Composite Design for Rapid Implementation
Step 5: Composite Design for Rapid Implementation
Composite Design for Rapid Implementation
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Drug Eluting Stent Composite Design Example
Module 2 - Translating Designs into Solutions-Lesson 6 - Create Prototypes
Step 6: Create Prototypes
Create Prototypes
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Design Template 7: Define the Prototype - MVP
Practice Exercise: Design Template 7
Module 3 - External Facing Services and Platform Design-Module 3 Overview
Module Overview
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Software, Services, and Process Design
Healthcare Innovation Project Review - Combine 5 and 6
Module 3 - External Facing Services and Platform Design-Lesson 1 - Designing Software
Software Applications
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A Healthcare Security Example
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Software Framework
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Design Template 4: Software Architecture and Strat
Module 3 - External Facing Services and Platform Design-Lesson 2: Designing External-facing Services
Designing External-facing Services
Designing Services: Two Major Frameworks
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Design Template 5 and 6
A Worker's Comp Example
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Practice Exercise: Design Template 6
Module 3 - External Facing Services and Platform Design-Lesson 3: Platforming Definitions & Power Tools Example
Platforming for Products, Systems, and Services
Platforming Definitions
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Modularity, Scalability, and Good, Better, Best
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Module 3 - External Facing Services and Platform Design-Module 3 Honors
IoT System
Video: IoT Systems Innovations
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IoT Systems Innovations: Industrial Example
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Consumer Cases IoT Dental Example
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Module 4 - Making the Business Case and the Pitch-Module 4 - Overview
Making the Business Case
Module 4 - Making the Business Case and the Pitch-Lesson 1: Innovation and The Business Case: A Power Tower Perspective
Innovation and the Business Case Introduction
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Module 4 - Making the Business Case and the Pitch-Lesson 2: Financial Drivers for Business
Financial Drivers for a Business
OPEX
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CAPEX
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CAGR
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Framework for Creating Value and Assessing Performance
Module 4 - Making the Business Case and the Pitch-Lesson 3: Making the Business Case for an Innovation Project
Types of Innovation Projects
Digital Business Process Transformation
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Business Case Templates
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The Mayo Business Case
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Business Case Template 1
Business Case Template 2
Practice Exercises - Business Case Templates
Module 4 - Making the Business Case and the Pitch-Lesson 4: Stakeholder Management
Creating a Stakeholder Management Plan
Module 4 - Making the Business Case and the Pitch-Module 4 Wrap-up
Congratulations
Module 4 - Making the Business Case and the Pitch-Module 4 Honors
The Income Statement
The Balance Sheet