Foundations of Communication Ethics-Course Introduction
Welcome and Course Overview
Welcome to the Course!
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Course Overview and Requirements
Meet Your Instructor
Netiquette
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Foundations of Communication Ethics-Lesson 1.1 | Foundations of Communication Ethics
Introduction to Communication Ethics
Introduction to Communication Ethics
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How Companies Can Bolster Employees’ Psychological Safety
The Johnson & Johnson Credo
Johnson & Johnson’s Credo: Communication Ethics in Action
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Foundations of Communication Ethics-Lesson 1.2 | Defining Key Communication Ethics Terminology
Introduction
Communication Ethics Literacy/Overview of Communication Ethics Definitions
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Barneys New York: A Case of Shop and Frisk
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Speaker Values Videos
Optional Resources
Foundations of Communication Ethics-Lesson 1.3 | Articulating Your Communication Values
Reviewing What We’ve Learned
Week 1 Review
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Reflections on Week 1
The Ethics of Listening-Lesson 2.1 | The Value of Active Listening
Introduction
Week Overview
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The Ethics of Listening
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Can Listening Repair Rapport?
Examples of Listeners Video Clips
Freedom to Listen Podcast
Listening, Thinking, Being: Introduction
Optional Resource: Listening, Thinking, Being
The Ethics of Listening-Lesson 2.2: Different Types of Listening
Introduction
Overview of Active Listening
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Mindful Listening Exercises
TED Talk – Julian Treasure
Five Types of Listening
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The Ethics of Listening-Lesson 2.3: Constructing an Active Listening Action Plan
Introduction
Improving Your Listening Habits
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Active Listening Self-Assessment
Active Listening Summary and Reflection
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Conflict Communication-Lesson 3.1: Examining a Conflict Scenario
Introduction
Conflict Communication Overview
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Components and Causes of Conflict
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3 Steps Leaders can Take to Avoid Root Causes of Conflict
Conflict Between Persons: Chapter 1
Optional Resource: Conflict Between Persons Book
Conflict Communication-Lesson 3.2: Assessing Conflict Styles
Introduction
Five Modes of Conflict
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Assessing Your Conflict Style
Dealing with Conflict Avoiders and Seekers
Optional Resource: HBR Guide to Dealing with Conflict
Conflict Communication-Lesson 3.3: Applying Conflict Concepts and Principles
Introduction
Analyzing and Responding to Conflict
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Video: Work Scenarios with Coworkers
Perspective: Managing Virtual Team Conflict
Ethical Conversation Optional Learning Activity
Conflict Communication-Lesson 3.4: Summary
Conflict and Ethical Communication Reflection
Reflection: Conflict and Ethical Communication
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Crisis Communication-Lesson 4.1: Crisis Communication Overview
Introduction
Crisis Communication Overview
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Defining Crisis
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Crisis Management and Communications
Changes in Communication Technology
CommTech Self-Assessment
Crisis Communication-Lesson 4.2: Crisis Communication Strategy
Introduction
A Crisis Communication Framework
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Crisis Communication Messaging
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Model for Developing Crisis Messaging
Crisis Communication Plan
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Crisis Communication-Lesson 4.3: Ethics of Crisis Communication
Ethics of Crisis Communication
Crisis Communication Ethics
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Communication Ethics and Crisis: Introduction
Communication Ethics: Looking Back and Ahead
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Next Steps