Introduction to Giving Helpful Feedback and Positive Feedback-Course Introduction and Positive Feedback
Course Syllabus
Course Introduction
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Why Feedback is Important
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Introduction to Giving Helpful Feedback and Positive Feedback-Positive Feedback
Positive Feedback Defined
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The Impact of Positive Expectations
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Positive Expectations at Work
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Positive Feedback: Intriguing Possibilities
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Negative Feedback: Use With Caution-Negative Feedback
Negative Feedback Defined
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Negative Feedback Bias
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The Broad Impact of Negative Feedback
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The Seven Essential Feedback Skills - Part I-The Seven Essential Skills - Part I
Additional Thoughts on Positive Feedback
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Introduction to the Seven Feedback Skills
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Skill 1: Focus on Specific Behavior
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Skill 2: Keep it Impersonal
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Skill 3: Keep it Goal-Oriented
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The Seven Essential Feedback Skills - Part II-The Seven Essential Feedback Skills - Part II
Skill 4: Keep it Well-Timed
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Skill 5: Ensure Understanding
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Skill 6: Make Sure it is Controllable
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Make Sure it is Controllable: The Manager's Role
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Skill 7: Tailor the Feedback to Fit the Employee:
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Giving Helpful Feedback: Turn Your Knowledge Into Long-Term Change-Giving Helpful Feedback: Turn Your Knowledge Into Long-Term Change
When Feedback Doesn't Work
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How to Create Long-Term Change
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Feedback Practice
Feedback Practice Worksheet
Helpful Class Resources-Helpful Class Resources
Research Used in this Course