Introduction to Hardware and Operating Systems-Welcome to the Course
Course Introduction
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How to Make the Most of this Course
Introduction to Hardware and Operating Systems-Introduction to Computing Fundamentals and Hardware
Introduction to Computing Fundamentals
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Common Computing Devices and Platforms
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Identifying Hardware Components and Peripherals
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Internal Computer Components
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Identifying Ports and Connectors
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Lesson Summary: Introduction to Computing Fundamentals and Hardware
Introduction to Hardware and Operating Systems-Operating Systems
An Introduction to Operating Systems
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Getting Started with Microsoft Windows
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Features and Functions of an Operating System
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Managing File and Folders
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Using Your Windows Lab Workspace
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Lesson Summary: Operating Systems
Introduction to Software, Programming, and Databases-Software Applications & Web Browsers
Commercial and Open Source Software
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Software Versions
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Software Installation Management
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Common Web Browsers
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Browser Installs and Updates
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Lesson Summary: Software Applications & Web Browsers
Introduction to Software, Programming, and Databases-Basics of Programming Languages
Interpreted and Compiled Programming Languages
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Introduction to Programming Concepts
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Branching and Looping Programming Logic
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Lesson Summary: Basics of Programming Languages
Introduction to Software, Programming, and Databases-Database Fundamentals
Types of Data, Sources, and Uses
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Overview of Data Repositories
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Introduction to SQL and Relational Databases
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Database Management
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Lesson Summary: Database Fundamentals
Introduction to Networking and Storage-Computer Networks
Computer Networks: Types and Topologies
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Advantages and Disadvantages of Network Types
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Networking Hardware Devices
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Wired and Wireless Network Connections
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(Optional) - Wired and Wireless SOHO Networks
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Network Settings in Windows
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Lesson Summary: Computer Networks
Introduction to Networking and Storage-Storage and Sharing
Types of Local Storage Devices
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Types of Hosted Storage and Sharing
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Network Storage Types
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Troubleshooting Storage Issues
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Lesson Summary: Storage and Sharing
Introduction to Cybersecurity Essentials-Common Security Threats and Security Best Practices
Confidentiality, Integrity, and Availability
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Threats and Breaches
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Phishing, Social Engineering, and Other Attacks
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Password Management Techniques
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Security Threats: Access Control, Authorization, and Authentication
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Authentication and SSO
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Lesson Summary: Common Security Threats and Security Best Practices
Introduction to Cybersecurity Essentials-Safe Browsing Practices
Safe Browsing Practices: Application Ecosystem Security
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Safe Browsing Practices: Public Browsing Risks
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Safe Browsing Practices: Plug-ins, Extensions, and Toolbars
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Security Threats: Safe Browsing Techniques
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Virtual Private Networks
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Lesson Summary: Safe Browsing Practices
Introduction to Cloud Computing-Introduction to Cloud Computing and Cloud Infrastructure
Definition and Essential Characteristics of Cloud Computing
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Key Cloud Service Providers and Their Services
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Overview of Cloud Service Models
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Overview of Cloud Infrastructure
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Virtualization and Virtual Machines Explained
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Basics of Storage on Cloud
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Lesson Summary: Introduction to Cloud Computing and Cloud Infrastructure
Introduction to Cloud Computing-Emergent Trends and Practices in Cloud Computing
Hybrid Multi-cloud
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Containers
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Microservices
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Serverless Computing
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Cloud Native Applications
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DevOps on the Cloud
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Lesson Summary: Emergent Trends and Practices in Cloud Computing
Final Assessment and (Bonus) IT Support and Operations-Final Assessment
Congratulations and Next Steps
Course Team and Acknowledgements
Final Assessment and (Bonus) IT Support and Operations-(Bonus Lesson) Troubleshooting and Ticketing Systems
Introduction to Troubleshooting
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Levels of Technical Support
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Service-Level Agreements (SLAs)
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What are Ticketing Systems?
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Features and Benefits of Ticketing Systems
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Lesson Summary: Troubleshooting and Ticketing Systems