Introduction to Hardware and Operating Systems-Welcome to the Course
                                    
                                        Course Introduction
                                            
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                                        How to Make the Most of this Course
                                            
                                    
                             
                            
                                Introduction to Hardware and Operating Systems-Introduction to Computing Fundamentals and Hardware
                                    
                                        Introduction to Computing Fundamentals 
                                            
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                                        Common Computing Devices and Platforms
                                            
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                                        Identifying Hardware Components and Peripherals 
                                            
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                                        Internal Computer Components
                                            
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                                        Identifying Ports and Connectors
                                            
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                                        Lesson Summary: Introduction to Computing Fundamentals and Hardware
                                            
                                    
                             
                            
                                Introduction to Hardware and Operating Systems-Operating Systems
                                    
                                        An Introduction to Operating Systems 
                                            
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                                        Getting Started with Microsoft Windows
                                            
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                                        Features and Functions of an Operating System
                                            
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                                        Managing File and Folders
                                            
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                                        Using Your Windows Lab Workspace
                                            
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                                        Lesson Summary: Operating Systems
                                            
                                    
                             
                            
                                Introduction to Software, Programming, and Databases-Software Applications & Web Browsers
                                    
                                        Commercial and Open Source Software 
                                            
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                                        Software Versions
                                            
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                                        Software Installation Management
                                            
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                                        Common Web Browsers
                                            
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                                        Browser Installs and Updates
                                            
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                                        Lesson Summary: Software Applications & Web Browsers
                                            
                                    
                             
                            
                                Introduction to Software, Programming, and Databases-Basics of Programming Languages 
                                    
                                        Interpreted and Compiled Programming Languages
                                            
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                                        Introduction to Programming Concepts
                                            
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                                        Branching and Looping Programming Logic
                                            
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                                        Lesson Summary: Basics of Programming Languages 
                                            
                                    
                             
                            
                                Introduction to Software, Programming, and Databases-Database Fundamentals
                                    
                                        Types of Data, Sources, and Uses
                                            
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                                        Overview of Data Repositories
                                            
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                                        Introduction to SQL and Relational Databases
                                            
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                                        Database Management
                                            
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                                        Lesson Summary: Database Fundamentals
                                            
                                    
                             
                            
                                Introduction to Networking and Storage-Computer Networks
                                    
                                        Computer Networks: Types and Topologies
                                            
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                                        Advantages and Disadvantages of Network Types
                                            
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                                        Networking Hardware Devices
                                            
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                                        Wired and Wireless Network Connections
                                            
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                                        (Optional) - Wired and Wireless SOHO Networks
                                            
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                                        Network Settings in Windows
                                            
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                                        Lesson Summary: Computer Networks
                                            
                                    
                             
                            
                                Introduction to Networking and Storage-Storage and Sharing
                                    
                                        Types of Local Storage Devices
                                            
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                                        Types of Hosted Storage and Sharing
                                            
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                                        Network Storage Types
                                            
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                                        Troubleshooting Storage Issues
                                            
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                                        Lesson Summary: Storage and Sharing
                                            
                                    
                             
                            
                                Introduction to Cybersecurity Essentials-Common Security Threats and Security Best Practices
                                    
                                        Confidentiality, Integrity, and Availability
                                            
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                                        Threats and Breaches
                                            
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                                        Phishing, Social Engineering, and Other Attacks
                                            
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                                        Password Management Techniques  
                                            
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                                        Security Threats: Access Control, Authorization, and Authentication
                                            
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                                        Authentication and SSO
                                            
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                                        Lesson Summary: Common Security Threats and Security Best Practices
                                            
                                    
                             
                            
                                Introduction to Cybersecurity Essentials-Safe Browsing Practices
                                    
                                        Safe Browsing Practices: Application Ecosystem Security
                                            
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                                        Safe Browsing Practices: Public Browsing Risks
                                            
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                                        Safe Browsing Practices: Plug-ins, Extensions, and Toolbars
                                            
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                                        Security Threats: Safe Browsing Techniques
                                            
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                                        Virtual Private Networks
                                            
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                                        Lesson Summary: Safe Browsing Practices
                                            
                                    
                             
                            
                                Introduction to Cloud Computing-Introduction to Cloud Computing and Cloud Infrastructure
                                    
                                        Definition and Essential Characteristics of Cloud Computing
                                            
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                                        Key Cloud Service Providers and Their Services
                                            
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                                        Overview of Cloud Service Models
                                            
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                                        Overview of Cloud Infrastructure
                                            
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                                        Virtualization and Virtual Machines Explained
                                            
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                                        Basics of Storage on Cloud
                                            
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                                        Lesson Summary: Introduction to Cloud Computing and Cloud Infrastructure
                                            
                                    
                             
                            
                                Introduction to Cloud Computing-Emergent Trends and Practices in Cloud Computing
                                    
                                        Hybrid Multi-cloud
                                            
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                                        Containers
                                            
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                                        Microservices
                                            
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                                        Serverless Computing
                                            
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                                        Cloud Native Applications
                                            
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                                        DevOps on the Cloud
                                            
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                                        Lesson Summary: Emergent Trends and Practices in Cloud Computing
                                            
                                    
                             
                            
                                Final Assessment and (Bonus) IT Support and Operations-Final Assessment
                                    
                                        Congratulations and Next Steps
                                            
                                    
                                    
                                        Course Team and Acknowledgements
                                            
                                    
                             
                            
                                Final Assessment and (Bonus) IT Support and Operations-(Bonus Lesson) Troubleshooting and Ticketing Systems
                                    
                                        Introduction to Troubleshooting
                                            
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                                        Levels of Technical Support
                                            
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                                        Service-Level Agreements (SLAs) 
                                            
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                                        What are Ticketing Systems?
                                            
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                                        Features and Benefits of Ticketing Systems
                                            
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                                        Lesson Summary: Troubleshooting and Ticketing Systems