Introduction to Operations Management and Process Analysis-Lesson 1 - Introduction to Operations
Key Concepts and Definitions
Introduction to Operations
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Making Trade-offs in Operations
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System Inhibitors
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Introduction to Operations Management and Process Analysis-Lesson 1 - Course Materials
Introduction to Operations: Lecture Slides (PDF)
Introduction to Operations Management and Process Analysis-Lesson 2 - Process Analysis
Key Concepts, Definitions, and Equations
The Process Analysis Framework
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Drawing a Process Flow Diagram
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Thinking About Work as a Process
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Introduction to Operations Management and Process Analysis-Lesson 2 - Course Materials
Process Analysis: Lecture Slides
Module 2: Flow Management and Lean Operations -Lesson 1: Optimizing Flow Management
Key Concepts, Definitions, and Equations
How People Work: A Micro Level Perspective
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Labor Productivity
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Tools to Improve Processes
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Module Review and Practice Problem
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Module 2: Flow Management and Lean Operations -Lesson 1 - Course Materials
Optimizing Flow Management: Lecture Slides
Module 2: Flow Management and Lean Operations -Lesson 2: Lean Operations
Key Concepts, Definitions, and Equations
The DNA of Waste
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Wasting the Time of a Resource
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The Seven Sources of Waste
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Wasting Flow Time
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Achieving a Smooth Process Flow
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Module Review and Practice Problem
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Module 2: Flow Management and Lean Operations -Lesson 2 - Course Readings
Lean Operations: Lecture Slides
Module 3: Little’s Law -Lesson 1: Using Little’s Law
Key Concepts, Definitions, and Equations
Little's Law
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Using Little’s Law to Determine Inventory Turnover
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Using Little’s Law to Determine Employee Turnover
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Module Review and Practice Problem
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Module 3: Little’s Law -Lesson 3 - Course Readings
Using Little’s Law: Lecture Slides
Module 4: Quality -Lesson 1: Variability and Quality
Key Concepts, Definitions, and Equations
How Variability Causes Quality Problems
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Module 4: Quality -Lesson 2: Using Frameworks to Improve Quality/ Tools for Your Operations Management Toolbox
Process Capacity and Six Sigma
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The Power of Quick Feedback
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The Five Why Framework: Finding the Root Cause of a Problem
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How to Define a Problem Using the Why-How Ladder
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The PDCA Cycle
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Module 4: Quality -Lesson 3: Course Conclusion
Conclusion
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Module 4: Quality -Module 4 Readings
Module 4: Lecture Slides