How to Measure a Manager's Level of Effectiveness-Welcome to Management Skills for International Business!
Introduction to the Course and Week 1
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How to Measure a Manager's Level of Effectiveness-Understanding the Key Attributes of a Manager
Key Concept: An Introduction to Frameworks of Management Roles
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Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management
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CMI | Henri Fayol
CMI | Henry Mintzberg
Key Attributes for an Effective Manager
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Key Skills from the CMI | Paul Taylor
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Key Skills from CIMA | Interview with Andrew Harding
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Attributes of a Manager: Decision Making | Interview with Andrew Harding
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Interview with Jan Cameron | Key Management Skills
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Ashridge College | Management Styles
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CMI | What Attributes Do I Need?
Case Study: An Introduction to Management Skills
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Case Study: Management Skills | Example
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How to Measure a Manager's Level of Effectiveness-Differences Between a Leader and a Manager
Interview with Mary Stiasny | Women in Leadership
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Interview with Claire Taylor | Leadership
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Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management
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Leadership vs Management
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The Psychology of Leadership
CMI | Understanding Management and Leadership Styles
CMI | Adair's Action-Centred Leadership
The Six Griefs of Good Leadership
Gary Yukl | Building Expert Power
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How to Measure a Manager's Level of Effectiveness-Managerial Performance and Stakeholder Added Value
Introduction | How to Measure a Manager's Level of Effectiveness
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Case Study: An Introduction to the Effectiveness of Operational Managers
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Case Study: The Effectiveness of Operational Managers | Example 1
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Case Study: The Effectiveness of Operational Managers | Example 2
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7 Habits of Remarkably Effective Leaders
CMI | Stephen Covey
How to Measure a Manager's Level of Effectiveness-Week 1 Summary and Quiz
Week 1 Summary
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How to Achieve Optimum Team Delivery-Welcome to Week 2
Week 2 Introduction
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How to Achieve Optimum Team Delivery-Key Aspects of a Team and the Roles Within Them
Key Concept | Effective Teamwork and Belbin's Team Roles
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Case Study | Workplace Applications of Belbin's Team Roles
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CMI | Belbin's Team Roles
How to Achieve Optimum Team Delivery-Building an Effective Team
CMI | Steps in Successful Team Building
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)
Case Study: Interview with Stephen Hobbs | Building an Effective Team
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Interview with Graham Chase | Teamworking
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CMI | Tuckman's Stages of Team Development
Interview with Jan Cameron | Building an Effective Team
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CMI | Lencioni's Five Dysfunctions of a Team
How to Achieve Optimum Team Delivery-Building Effective Relationships Inside and Outside of a Team
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships
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CMI | Developing Trust
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management
How to Achieve Optimum Team Delivery-Achieving Maximum Stakeholder Delivery
Case Study: Managing a Team to Optimum Performance
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CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings
How to Achieve Optimum Team Delivery-Week Two- Summary
Week 2 Summary
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How a Manager Can Motivate Their Team-Welcome to Week 3
Week 3 Introduction
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How a Manager Can Motivate Their Team-Applying Motivational Theories to the Workplace
Key Concept: Motivational Theories | Introduction
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Herzberg's Motivation | Hygiene Theory
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Herzberg and Hygiene Factors
McGregor's Theory X and Theory Y Models
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McGregor's Theory X, Theory Y
Adams' Equity Theory
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Adams' Equity Theory
Maslow's Hierarchy of Needs
CMI | Vroom's Expectancy Theory
Further Reading: Motivation
How a Manager Can Motivate Their Team-Why do Employees Come to Work?
CMI | Motivate Me, or I'm Changing Job
CMI | The Hawthorne Experiments
How a Manager Can Motivate Their Team-Motivational Techniques
Ten Ways To Kill Your Team's Motivation By Accident
CMI | Motivating Your Team
CMI | Motivating the Demotivated
How a Manager Can Motivate Their Team-Correlation Between Motivation and Reward, Appraisals, and Workplace Culture
CMI | What Highly Engaged Staff Need From Their Managers
How a Manager Can Motivate Their Team-Week 3 Summary and Quiz
Week 3 Summary
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Managing Change-Welcome to Week 4
Week 4 Introduction
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Managing Change-Approaches to Effective Communication in the Workplace
Interview with Graham Chase | Communication Skills
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Case Study: Communication Strategy
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Case Study: Interview with Stephen Hobbs | Workplace Communication
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Case Study: Interview with Michael Davis | The Role of I.T.
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Managing Change-Verbal and Non-Verbal Communication
Key concept | Verbal and Non-Verbal Communication
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Verbal and Non-Verbal Communication
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Managing Change-Effective Change Management
Key Concept: Frameworks for Managing Change | Introduction
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Key Concept | Kurt Lewin's 3 Step Change Management Model
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Kurt Lewin's Change Model
Key Concept: Kotter's 8-Step Change Model
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Kotter's 8-Step Change Model
Key Concept | Kubler-Ross's 5-Stage Model
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Case Study: An Introduction to the Applications of the Frameworks for Managing Change
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Case Study: Applications of the Frameworks for Managing Change
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Hard and Soft Factors of Change
Changing Change Management
Ted Talk | 5 Ways to Lead in an Era of Constant Change
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change
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Ackerman and Anderson
What Makes an Effective Change Agent?
Managing Change-Summary of Management Skills for International Business
Summary of Week 4 and the Course
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