Management Skills for New Managers-Lesson 1: Introduction to Management Skills
Welcome to the course
Leaning into leadership to be an effective manager
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Using emotional intelligence as a key management skill
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Building trust with your team
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Additional reading
Management Skills for New Managers-Lesson 2: Delegating Tasks to Elevate Your Leadership and Help Employees Grow
The positives and pitfalls of delegation
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What to delegate, to whom, and when
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Skill transfer using the GROW model
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Overcoming the obstacles & challenges of delegation
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Additional reading
Management Skills for New Managers-Lesson 3: Using Communication and Relationship Building Skills to Lead Effectively
Understanding the complex phenomenon of human communication
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How perception and bias play a role in your relationships
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Building relationships with the art of active listening
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Building teamwork with collaborative language
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Becoming an effective intercultural communicator
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Additional reading
Management Skills for New Managers-Lesson 4: Employee Performance and a Healthy Work Environment
Proactively building and maintaining a healthy team environment
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Resolving conflict among your team members
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Two performance management myths, busted
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Building a high performing (and Positive) team
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Coaching team members engaging in poor performance or poor behavior
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Additional reading
Management Skills for New Managers-Lesson 5: Motivating and Inspiring Your Team
Deliver a stellar onboarding experience to new hires
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Recognize and celebrate achievements
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Advocating for your team
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Additional reading
Management Skills for New Managers-Conclusion & Final Assessment
Conclusion
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