GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS-Lesson 1.1: Introduction to Performance Management
1.1.1 Developing People (Course Introduction)
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1.1.2 About Larry Bourgerie
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1.1.3 Linking Performance Management to Financial Outcomes (ROI)
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1.1.4 Culture and Performance Management - A Global Perspective
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GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS-Lesson 1.2 Performance Management Fundamentals
1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?
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1.2.2 Purposes and Design Elements of Effective Performance Management
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1.2.3 The Impact of Effective Performance Management Both Internally and Externally
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GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS-Lesson 1.3 Strategy and Performance Management
1.3.1 Strategic Performance Management Model
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1.3.2 Perils of Poorly Implemented Performance Management
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1.3.3 Role of Training in Performance Management Strategy
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1.3.4 Performance Management's Link to Strategy
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IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS-2.1 Defining Performance
2.1.1 Behavior and Results: Aren't They Both Performance?
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2.1.2 "Calculating" Performance
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2.1.3 The Importance of Defining Performance
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IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS-2.2 Measuring Performance and Developing Objectives
2.2.1 Traits, Behaviors, Results - What Is Important?
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2.2.2 Performance-Task Skills vs Transferable Skills
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2.2.3 Characteristics of Effective Performance Objectives
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2.2.4 Developing Performance Standards
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IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS-2.3 Measuring Results and Behaviors
2.3.1 Are There Options When I am Measuring Performance
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2.3.2 Why Use the Comparative Methods Approach?
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2.3.3 Why Use the Absolute Methods Approach?
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2.3.4 Why Use the Results Methods Approach?
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2.3.5 Combo Method: Menu vs. Buffet
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TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT -Lesson 3.1: Conducting an Effective Review
Performance Review TED Talk
3.1.1 Benefits and Purposes of Performance Reviews
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3.1.2 Steps in Conducting an Effective Review
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3.1.3 Components of a Review Form
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3.1.4 Timing and Frequency of Reviews
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3.1.5 Developing an Individual Development Plan
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TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT -3.2 Effective Feedback
NY Times Article on Giving Effective Feedback
3.2.1 Components of Effective Feedback
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3.2.2 What is Multi Rater Feedback?
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3.2.3 Pros and Cons of Multirater Feedback
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3.2.4 Costs of not Giving Feedback
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TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT -3.3 Preventing Rater Bias in the Performance Review Process
3.3.1 Identifying Types of General Rating Errors
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3.3.2 Rating Errors and Practical Impact
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3.3.3 Training to Minimize Manager Bias In the Rating Process
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3.3.4 Best Practices to Minimize Legal Exposure
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CREATING A POSITIVE PERFORMANCE CULTURE-4.1 The Role of Culture in the Organization
4.1.1 Role of Culture in Performance Management
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4.1.2 What is Culture?
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4.1.3 Fundamentals of Civility -The 3 R's
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CREATING A POSITIVE PERFORMANCE CULTURE-4.2 The High Cost of Incivility
4.2.1 What is a Culture of Incivility?
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4.2.2 Impact of Culture Incivility (Individuals & Teams)
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4.2.3 Hard and Soft Costs of Incivility on Organizations
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4.2.4 Culture's Impact on Performance Management
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CREATING A POSITIVE PERFORMANCE CULTURE-4.3 Creating and Maintaining a Performance Management Culture
4.3.1 Building on Your Values and Strengths
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4.3.2 Creating and Reinforcing Performance Norms and Values
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4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices
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4.3.4."Walk the Talk": Model the Behavior Where You Are
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