Resolving conflicts and negotiating agreements in the new world of work-Course overview
Course welcome and introduction
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Course overview
Learning activities and assessment
Resolving conflicts and negotiating agreements in the new world of work-Weekly outline
Week 1 outline
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Resolving conflicts and negotiating agreements in the new world of work-Lesson 1
1.1 Your skillset and the new world of work
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1.2 Awareness and diagnosis
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1.3 Becoming proactive
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1.4 Goals of negotiation
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Explore further resources 1
Theories of conflict, pathways to resolution-Weekly outline
Week 2 outline
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Theories of conflict, pathways to resolution-Lesson 2
2.1 Why is conflict different?
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2.2 What am I dealing with? Types of conflict relationships
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2.3 When things go wrong
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Explore further resources 2
Building and using a skillset: Moving from ‘knowing to doing’-Weekly outline
Week 3 outline
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Become a Global MBA learner
Building and using a skillset: Moving from ‘knowing to doing’-Lesson 3
3.1 Orienting: Past, present, future
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3.2 Toolkit: Sharpen your skills
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3.3 Goal setting: Maximising vs satisficing
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Explore further resources 3
The three negotiations: Content, process, and relationship-Weekly outline
Week 4 outline
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The three negotiations: Content, process, and relationship-Lesson 4
4.1 Interests and trade-offs: Content vs process
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4.2 Becoming a facilitator: Process skills
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4.3 Structure: Proposing a process
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Explore further resources 4
When context matters: negotiating across a cultural divide-Weekly outline
Week 5 outline
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When context matters: negotiating across a cultural divide-Lesson 5
Defining culture
5.1 Cultural rules: Communication barriers
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5.2 How culture manifests in negotiation
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Hofstede: A critique
5.3 When context matters: Attribution errors
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Explore further resources 5
Coping with complexity: From multi-party negotiation to conflict transformation-Weekly outline
Week 6 outline
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Coping with complexity: From multi-party negotiation to conflict transformation-Lesson 6
6.1 Complexity in negotiation and conflict resolution
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6.2 Multiparty stakeholders
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6.3 Change the game: Conflict transformation
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Explore more resources 6
Coping with complexity: From multi-party negotiation to conflict transformation-Course wrap-up
Course wrap-up
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