Career and Job Search Information-Introduction to the Program
Introduction: CVS Health Customer Service Professional Certificate
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Preparing for Your Call Center Customer Service Role
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Introduction to Your Instructor - Cory
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Preparing for Your Call Center Customer Service Role Course Syllabus
How to Be Successful in this Course
Career and Job Search Information-The Call Center Hiring Process
Introduction: Career and Job Search Information
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Overview of Hiring Process
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Hear from: Denielle Booth
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What to Expect from the Hiring Process
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Overview: How to Find Available Positions
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Careers with the CVS Health Customer Care Team
Summary: The Call Center Hiring Process
Career and Job Search Information-Preparing Your Resume
Components of a Resume
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Keywords to Include in a Resume
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How to Create a Resume
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Summary: Preparing Your Resume
Career and Job Search Information-Preparing for Your Interview and Offer
Overview: Preparing for Your Interview
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Professional Communication
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Prepare for your interview - Workbook
Overview: When You Get the Job
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Summary: Preparing for your Interview
Weekly Review: Career and Job Search Information
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Capstone Project-Prepare for Your Customer Service Role
Capstone Project Instructions
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Checklist for Interactions
Weekly Conclusion:Overview
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Congratulations!
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