Welcome-Welcome
Meet the Professor
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Course Icon Legend
Syllabus
Writing Assignment Choices
Discussion Forum Guidelines
Required/Suggested Materials
Pre-Course Survey
Communication-Module 1 - Coaching and Counseling
Observation and Objectives
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Required Reading
Coaching vs Counseling
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Communication-Supportive Communication
Providing Feedback
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Consequences of Unskilled Communication
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Strategies for Supportive Communication
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Active Listening
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Communication-Effective Conversations
Receiving Feedback
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Communication Style
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Communication-Reflection and Introspection
Tool box: Feedback Checklist
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Journaling Introduction
Journaling Topic
Dave's Journaling Topic - The Hammer
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Communication-Module 1 Summary and Quiz
Summary
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Building Power and Influence-Module 2 - Building Power and Influence
Observation and Objectives
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Required Reading
What Is It and Why Do We Want It?
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Sources of Power
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Building Power and Influence-Influence Strategies
Influence Strategies
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Neutralizing Influence Strategies
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Building Power and Influence-Reflection and Introspection
Self Assessment Discussion
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Tool box - The Power of Saying Thank You
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Journaling Topic
Dave's Journaling Topic - Upward Selling Story
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Building Power and Influence-Module 2 Summary and Quiz
Summary
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Managing Conflict-Module 3 - Managing Conflict
Observation and Objectives
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Required Reading
Sources and Effects of Conflict
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Conflict Management Styles
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Managing Conflict-Managing Conflict - Collaborative Problem Solving
Collaborative Problem Solving
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Collaborative Problem Solving, Summarized
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Managing Conflict-Reflection and Introspection
Tool box - Ladder of Inference
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Self-Assessments
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Journaling Topic
Dave's Journaling Topic - Ineffective Problem Solving Example
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Managing Conflict-Module 3 Summary and Quiz
Summary
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Conducting Effective Meetings-Module 4 - Conducting Effective Meetings
Observation and Objectives
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Required Reading
Types of Meetings
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Purposes of Meetings
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Conducting Effective Meetings-Conducting Effective Meetings, Cont
Pre-Meeting Planning
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Conducting the Meeting
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Post Meeting Actions
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Conducting Effective Meetings-Reflection and Introspection
Tool box: Getting out of the Ditch
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Journaling Topic
Dave's Journaling Topic - Ineffective Meeting Example
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Conducting Effective Meetings-Module 4 Summary and Quiz
Summary
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End-Course Survey