انتشار: Jun 2023
  1. میتالرن
  2. موضوعات
  3. Time Management
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آموزش خدمات مشتری خرده فروشی

مدرس Cory McLaren
انتشار 2023/06/08
مدت زمان 2h 16m
سطح مبتدی
فایل تمرینی ندارد
Retail Customer Service Roles-Introduction to the Program
Introduction: CVS Health Customer Service Professional Certificate ()
Course Overview: Retail Customer Service ()
Introduction to Your Instructor - Cory ()
Course Syllabus
How to Be Successful in this Course
Retail Customer Service Roles-Retail Customer Service Roles
Weekly Introduction: Retail Customer Service Roles ()
Retail Customer Service Role ()
Types of Customer Service Roles ()
Retail Customer Service Roles-Retail Customer Service Tasks
A Day in the Life of a Retail Customer Service Associate ()
Hear from: Cory McLaren ()
Retail Customer Service Roles-Collaborating with Your Team
Collaboration in Customer Service ()
Asking for Help Outside of Your Department ()
Collaborating with Managers ()
Applying Collaborating with Your Team ()
Summary: Collaborating with Your Team
Retail Customer Service Roles-Support in a Retail Environment
How to Ask for Help When You Need It ()
Support from Coworkers ()
Support in a Retail Environment from Managers ()
Summary: Support in a Retail Environment
Weekly Overview: Retail Customer Service Roles ()
Meeting Customer Needs with Transactions-Retail Transactions
Introduction: Meeting Customer Needs with Transactions ()
Types of Retail Sales Transactions ()
Types of Retail Return/Exchange Transactions ()
Applying: Retail Transactions ()
Summary: Retail Transactions
Meeting Customer Needs with Transactions-Product Pricing and SKUs
What is a SKU? ()
Why is a SKU Important? ()
Price Checking ()
Appying Product Pricing and SKUs ()
Summary: Product Pricing and SKUs
Meeting Customer Needs with Transactions-Customer Identification Policies
Types of Transactions that Require Identification ()
Types of Acceptable Identification ()
Applying Customer Identification Policies ()
Summary: Customer Identification Policies
Meeting Customer Needs with Transactions-Payments in Retail
Types of Payment ()
Potential Issues During a Sale ()
Summary: Payments in Retail
Meeting Customer Needs with Transactions-Sales Transactions
Introduction to Simulations ()
Weekly Review: Meeting Customer Needs with Transactions ()
Assisting Customers with Returns-Return vs Exchange
Introduction: Assisting Customers with Returns ()
Returns vs Exchanges ()
Hear from: Cory McLaren ()
Applying the Definition of a Return and Exchange ()
Summary: Return vs Exchange
Assisting Customers with Returns-Return and Exchange Policies
Return and Exchange Policies ()
Applying Return and Exchange Policies ()
Summary: Return and Exchange Policies
Assisting Customers with Returns-Documentation for Returns and Exchanges
Why Documentation is Important for Returns and Exchanges ()
Common Documentation Required for Returns and Exchanges ()
Summary: Documentation for returns and exchanges
Assisting Customers with Returns-Completing Returns and Exchanges
Introduction to Simulations ()
Weekly Review: Assisting Customers with Returns ()
Reporting, Data Entry, and Communication-Customer Data
Introduction: Reporting, Data Entry, and Communication ()
Types of Customer Data ()
Why Customer Data is Collected ()
Summary: Customer Data
Reporting, Data Entry, and Communication-Inventory and Data Entry
Data Used in Inventory ()
How Inventory is Tracked ()
Markdowns and Promotions Data ()
Applying Inventory and Data Entry ()
Introduction to Simulations ()
Summary: Inventory and Data Entry
Reporting, Data Entry, and Communication-Incident Reports
What is an Incident Report? ()
When Should an Incident Report be Completed? ()
Applying Incident Reports ()
Summary: Incident Reports
Reporting, Data Entry, and Communication-Professional Communication
Professional communication ()
What does Professional Communication Look Like? ()
Summary: Professional Communication
Weekly Review: Reporting, Data Entry, and Communication ()
E-commerce and Customer Service-E-Commerce in Retail
Introduction: E-Commerce and Customer Service ()
E-Commerce Defined ()
How is E-Commerce Used in Retail ()
Summary: E-Commerce in Retail
E-commerce and Customer Service-Online Orders with In-Store Pickup
Common Issues ()
Summary: Online Orders with In-Store Pickup
E-commerce and Customer Service-Retail E-Commerce Policies
Retail E-Commerce Policies
E-commerce and Customer Service-Evaluate Common Retail Transactions
Introduction to Peer Reviews ()
Walkthrough of Peer Review Steps ()
Weekly Review: E-Commerce and Customer Service ()
Congratulations! ()

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