Patient Safety Culture and Just Culture-Patient Safety Culture and Just Culture
Introduction to Patient Safety Culture
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Defining Safety Culture
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11 Tenets of a Safety Culture
The Influence of Safety Culture on Patient and Provider Outcomes
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Measuring Culture
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CUSP Tool: Culture Check-up Process
Just Culture
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Application of Just Culture
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Patient Safety, Quality, and the Patient Experience-Patient Safety, Quality, and the Patient Experience
Definitions: Satisfaction, Experience, Engagement, Patient and Family Centered Care
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How Do We Measure the Patient Experience?
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Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
Centers for Medicare and Medicaid Services: Hospital Compare
Patient and Family Centered Care and Engagement
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Patient and Family Advisory Council: Definition and Roles
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Engaging the Heart of the Caregiver
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Using Improvement Science to Create a Positive Sustainable Patient Experience
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Harnessing Evidence and Experience to Change Culture
Advancing the Practice of Patient and Family Centered Care in Hospitals
Event Reporting and Second Victims-Event Reporting and Second Victims
How to Submit an Event Report
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Agency for Healthcare Research and Quality: Common Formats
Journey of an Event Report
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Event Reporting and High Reliability
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Using Event Reports to Improve Safety and Culture
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Reporting Culture
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Using Event Reports to Design Safer Systems: Part I
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Using Event Reports to Design Safer Systems: Part II
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A Sample Event Review Meeting
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Introduction to the Learning from Defects Tool
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Learning from Defects Tool
Disclosure of Medical Errors
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Second Victims
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Peer Support: Making a Difference for Second Victims
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Strengthening Safety Culture Through Teamwork-Strengthening Safety Culture Through Teamwork
Becoming an Expert Team
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Teamwork and the Science of Safety
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Team Training
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TeamSTEPPS 2.0
Communication
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Leadership
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Briefings and Debriefings
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Measuring Teamwork for Improvement
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Care Coordination Measures Atlas Update
Cross-unit Collaboration
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Edgar Schein: Humble Inquiry (Optional)