Stakeholder management-Lesson 1: Identify stakeholders
Welcome to the course
Introduction to the course and the instructor
()
Who is a stakeholder?
()
Types of stakeholders
()
Stakeholder identification techniques
()
Stakeholder mapping workshop
()
Stakeholder management-Lesson 2: Analyze stakeholders
Stakeholder register
()
RACI analysis
()
Influence-impact matrix
()
Stakeholder attitudes
()
SCARF model
()
DISC analysis
()
Stakeholder management-Lesson 3: Collaborate with stakeholders
Structured collaboration
()
LISTEN model
()
Transparency-trust cycle
()
Effective relationship building
()
Written communication patterns
()
Conflict management
()
Stakeholder management-Lesson 4: Change support
Why do people struggle with change?
()
Managing change
()
Planning organizational change
()
Change planning workshop
()