Building a Foundation -Welcome
Introduction to Technical Support Professional Certificate
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Building a Foundation -Building a Foundation
Understanding the Role of A Technical Support Specialist
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Expert Viewpoint: Paths in Technical Support
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Job Titles
Expert Viewpoint: Setting Goals
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Opportunities in Technical Support
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Build your portfolio
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Expert Viewpoint: Optimal Portfolios
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Expert Viewpoints: Technical Specialist Roles
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Draft your resume
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Expert Viewpoint: Attention-Getting Resumes
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Expert Viewpoint: Standing Out from the Crowd
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Applying and Preparing to Interview -Applying and Preparing to Interview
Company and Industry Research
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Networking Online and Off
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Expert Viewpoint: Building Your Network
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Assessing job listings
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Expert Viewpoint: A Closer Look at Job Listings
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Technical Review: Technical Skills Fundamentals Review
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Technical Review: Soft Skills Fundamentals Review
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Refreshing Essential Technical Support Skills
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Expert Viewpoint: Job Interview Prep
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Interview rehearsal
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Interviewing -Interviewing
Overview of the Interview Process
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Unethical Questions and Behaviors
Expert Viewpoint: Case Study Insights
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Expert Viewpoint: Tech Screen Expectations
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Final interviewing
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Technical Interviewing: Discussing a Project
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Expert Viewpoints: Interviewing
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Expert Viewpoints: Candidate Good Impression
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Check List
Expert Viewpoint: Negotiations
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Interviewing -Course Wrap-up
Congrats & Next Steps
Thanks from the Course Team