Introduction
Solving business challenges with Customer Journey Analytics
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What you should already know about analytics
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Accessing your Customer Journey Analytics demo data
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1. Adobe Customer Journey Analytics: A Complete Overview
Introducing the left rail in Customer Journey Analytics
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Identifying the rest of the Workspace interface
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Finding Guided Analysis as a part of Adobe Product Analytics
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Introducing the concept of Adobe Experience Platform
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Ingesting data using Connections
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Deploying cross-channel analytics for identity stitching
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Curating and customizing data via Data Views
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Prompting AI Assistant for support
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2. Analyzing Data in the Customer Journey Analytics Analysis Workspace
Distinguishing unique capabilities from Adobe Analytics
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Building a project from the landing page
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Exploring Customer Journey Analytics-specific metrics
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Exploring Customer Journey Analytics-specific dimensions
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Assessing a testing program using the Experimentation Panel
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Building people-based analyses
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Sharing projects to other users
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Publishing audiences for activation
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Extracting data for use outside of Adobe
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3. Building Guided Analyses
Using the left rail in guided analyses
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Identifying the rest of the Guided Analysis interface
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Expanding trends to frequency
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Analyzing the Funnel analysis
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Identifying user retention
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Differentiating user growth of your experience
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Assessing the impact of product features
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Diving into your user's streams of data
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4. Administering Customer Journey Analytics
Customizing component settings of metrics
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Customizing component settings of dimensions
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Changing components types
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Building derived fields
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Indicating common use cases for Data View customization
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5. Accessing Customer Journey Analytics Data Outside of Workspace
Building mobile scorecards via the Dashboards app
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Ingesting data for analysis into Microsoft Excel
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Accessing data via API
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Conclusion
Further honing your Customer Journey Analytics skills
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