Introduction
Develop effective KPIs
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1. What and Why
What are KPIs ... really?
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Why should I care about KPIs?
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2. Measuring
Defining goals and objectives
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Figuring out what to measure as KPI
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Additional considerations for KPI measurements
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Qualitative KPIs
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What not to measure in a KPI
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Handling measurements difficult to capture in a KPI
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The nuances of how to measure KPIs
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Data literacy considerations for KPIs
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3. Reporting
KPIs: Rates vs. values
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Benchmarks for KPIs
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Going visual
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Dynamic vs. static KPI tools
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Conclusion
Dig a bit deeper
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