Introduction
Welcome video
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What you should know before you get started
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1. What the Helpdesk Needs to Know about ChatGPT
Introduction to ChatGPT
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Why ChatGPT adoption by the helpdesk matters
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ChatGPT pros and cons for the helpdesk
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How ChatGPT can work for the helpdesk
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Challenge: Choosing ChatGPT in helpdesk software vs. integrating with an API
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Solution: Choosing ChatGPT in helpdesk software vs. integrating with an API
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2. Using ChatGPT for Self-Help Content
Writing prompts to generate content
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How to use ChatGPT content for self-help documents
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ChatGPT AI hallucinations and other fact-checking needs
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Alternatives to ChatGPT for your helpdesk
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Challenge: Rewriting a document from your self-help repository using ChatGPT
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Solution: Rewriting a document from your self-help repository using ChatGPT
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3. Use ChatGPT for Planning, Scripting, and Escalating
Use ChatGPT for helpdesk strategy and planning
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Use ChatGPT for helpdesk agent scripting
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Challenge: Rewriting an agent script specifying an end goal and business rules
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Solution: Rewriting an agent script specifying an end goal and business rules
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4. Frozen or Flowing? Weigh ChatGPT Use in Real Time
Pros and cons of helpdesk agents using live ChatGPT
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Pros and cons of using ChatGPT content in static form
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Challenge: Mixing real-time and static outputs from ChatGPT
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Solution: Mixing real-time and static outputs from ChatGPT
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5. Upskilling ChatGPT Use by the Helpdesk
Training tips
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Leverage ChatGPT skills to level up on other GPT AI
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