Introduction
Administration in Jira
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Who is this course for?
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What do you need for this course?
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1. Getting Started with Jira
What is Jira?
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How is Jira used?
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Types of Jira
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Jira versions
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Important terms and definitions
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2. Making Initial Decisions
Planning your implementation
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Addressing technical requirements
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Managing new and existing data
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Managing users and access
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Establishing standards and policies
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Planning maintenance and support
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Other initial decisions
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3. Jira Setup and Preparation
Course use case
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Creating a Jira Cloud site
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Creating a test environment
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Selecting global configuration settings
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Customizing the Jira interface
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Creating a test account
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4. Using Jira
Jira from an end user's perspective
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Logging in
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Using key views
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Accessing key features
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Working with projects
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Working with issues
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Working with requests
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Searching with Jira Query Language
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Using views and reports
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5. Managing Users, Roles, and Groups
Understanding Atlassian’s user model
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User types and responsibilities
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Managing users
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Leveraging project roles
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Leveraging global groups
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6. Creating and Configuring Jira Projects
Creating Jira projects
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Managing and sharing schemes
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Scheme hierarchy
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Managing project-specific settings
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Setting project details
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Enabling and disabling features
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7. Configuring Issue Settings
Configuring issue types
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Leveraging issue hierarchy
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Using priorities
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8. Configuring Workflows
Workflow overview
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Workflow schemes and relationships
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Adding statuses
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Adding transitions between statuses
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Configuring transition behaviors
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Using properties
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Requiring approval
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9. Working with Standard and Custom Fields
Identifying standard fields
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Creating custom fields
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Selecting proper field types
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Using custom field contexts
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10. Creating Screens and Field Configurations
Screen overview
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Screen schemes and relationships
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Adding fields to screens
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Using layout settings
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Field configurations and relationships
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Requiring fields
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11. Configuring Permissions and Notifications
Types of Jira permissions
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Using the permission helper
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Using issue security
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Types of Jira notifications
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Using the notification helper
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12. Configuring Development-Specific Features
Software project overview
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Using estimation and time tracking
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Creating scrum and kanban boards
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Using the release hub
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13. Configuring Software-Specific Features
Jira Service Management (JSM) feature overview
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Managing organizations and customers
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Creating queues
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Creating request types
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Using portal groups
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Setting customer permissions
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Configuring the self-service portal
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Managing email requests
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Customizing notification templates
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Measuring customer satisfaction
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Connecting a Confluence knowledge base
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14. JSM Service-Level Agreements
Service-level agreement (SLA) overview
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Using and creating SLAs
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Managing SLA calendars
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Troubleshooting SLAs
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15. Jira Automation
Automation overview
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Creating custom rules
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Triggering rules
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Adding conditions
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Using branches
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Leveraging actions
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Enhancing rules with smart values
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Monitoring usage
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Troubleshooting errors
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16. Extending Jira
Using and vetting apps
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Creating connections
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Integrating with other applications
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Importing data
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Creating issues from email
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Using a Jira collector
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Using a JSM widget
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Conclusion
Additional resources for Jira learning
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Ex_Files_CG_Jira_Conf_Mgmt_Auto.zip
(1.1 MB)