Introduction
Managing your operational demand and capacity
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Coping with a big customer order
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1. Foundations of Demand and Capacity
What is demand management?
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What is capacity management?
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Supply chain management explained
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2. Understanding Operations Capacity
Actual capacity and theoretical capacity compared
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Causes of lost time and improving operational capacity
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3. Capacity Utilization
Balancing demand with capacity
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The supermarket cashier dilemma
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The Kingman Law consequences
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Capacity utilization extremes
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Forecasting demand and demand planning
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4. Managing Demand
Causes of variation of demand and capacity
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Internal and external demand management
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Influencing ordering behavior
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Communication, coordination, and customer collaboration
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Vendor-managed inventory and vertical integration
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Demand smoothing through operational improvement
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Strategic operational decisions for demand planning
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5. Operations Capacity
Deciding to increase or decrease capacity
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Should you change your operational capacity?
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Options to change operational and production capacity
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Conclusion
Preparing for operational excellence
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