Introduction
                                    
                                        Managing your operational demand and capacity
                                            
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                                        Coping with a big customer order
                                            
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                                1. Foundations of Demand and Capacity
                                    
                                        What is demand management?
                                            
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                                        What is capacity management?
                                            
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                                        Supply chain management explained
                                            
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                                2. Understanding Operations Capacity
                                    
                                        Actual capacity and theoretical capacity compared
                                            
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                                        Causes of lost time and improving operational capacity
                                            
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                                3. Capacity Utilization
                                    
                                        Balancing demand with capacity
                                            
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                                        The supermarket cashier dilemma
                                            
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                                        The Kingman Law consequences
                                            
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                                        Capacity utilization extremes
                                            
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                                        Forecasting demand and demand planning
                                            
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                                4. Managing Demand
                                    
                                        Causes of variation of demand and capacity
                                            
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                                        Internal and external demand management
                                            
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                                        Influencing ordering behavior
                                            
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                                        Communication, coordination, and customer collaboration
                                            
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                                        Vendor-managed inventory and vertical integration
                                            
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                                        Demand smoothing through operational improvement
                                            
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                                        Strategic operational decisions for demand planning
                                            
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                                5. Operations Capacity
                                    
                                        Deciding to increase or decrease capacity
                                            
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                                        Should you change your operational capacity?
                                            
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                                        Options to change operational and production capacity
                                            
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                                Conclusion
                                    
                                        Preparing for operational excellence
                                            
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