Introduction
Welcome
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Getting the most out of this course
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Course case study
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1. Establish Your Foundation
Define the problem and set early goals
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Learn your client's organization and expertise level
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Build your knowledge base
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Challenge: Initial research and assumptions
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Solution: Initial research and assumptions
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Challenge: Unstructured interview
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Solution: Unstructured interview
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2. Facilitate Effectively
Preparation: Setting the stage
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Preparation: Establish your research questions
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Preparation: Inviting the right players
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Leading a workshop
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Activities: The basics
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Case study: Creating a schedule
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Activities for case study: Insider knowledge
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Activities for case study: Case study validation
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Activities for case study: Validation
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Other activities
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Challenge: Categorize your questions
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Solution: Categorize your questions
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Challenge: Writing polarities
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Solution: Writing polarities
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3. Make Sense of What You Learned
Trends, patterns, and outliers
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Documentation: Simplify and share
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Ex_Files_Design_Research_Client_Relationship.zip
(1.0 MB)