Introduction
                                    
                                        Conquering your public speaking fears
                                            
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                                1. Get to Know Your Audience
                                    
                                        Understand your audience’s needs and concerns
                                            
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                                        Neutralize negative audience members
                                            
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                                        Six ways to capture your audience's attention
                                            
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                                2. Identifying the Challenges
                                    
                                        Identify five key personalities in your audience
                                            
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                                        Identify and manage hecklers
                                            
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                                        Build audience champions
                                            
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                                3. Have an Agenda: Stay the Course
                                    
                                        Stick to your agenda: Small groups
                                            
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                                        Stick to your agenda: Large groups
                                            
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                                        Four tips for keeping your composure
                                            
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                                4. Address Concerns and Move Forward
                                    
                                        Six tips for addressing tough questions
                                            
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                                        Set the limits on a Q&A
                                            
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                                        Command the room
                                            
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                                Conclusion
                                    
                                        Put your presentation skills to use
                                            
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                                    Glossary_452086_Handling_Unruly_Audience.zip
                                    
                                        (1000 KB)
                                    
                                
                                
                                    Ex_Files_Handling_Unruly_Audience.zip
                                    
                                        (101 KB)