Introduction
What is conversational AI?
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1. Conversational AI Basics
Defining conversational AI
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A brief history
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The technology stack
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Emoji analogy
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2. Modern Conversational AI
Business uses of conversational AI
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Conversational AI channels
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Modern conversational AI platforms
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3. AI Chatbots
Types of chatbots in practice
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Where voice assistants fit in
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The benefits of conversational AI
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Challenges and advice
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Implementation approaches
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Conclusion
Use cases in multiple industries
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Final words of advice
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