Introduction
Welcome to the course
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1. Emotion versus Intuition
How emotions influence our logic and reasoning
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How intuition influences our logic and reasoning
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Recognizing how emotions are triggered
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Tapping into your intuition
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Understanding cognitive load
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The role of emotions and intuition in decision-making
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Developing stronger self-awareness
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2. Decision-Making in Problem-Solving
Identifying the problem
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Identifying presenting problems and underlying problems
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Asking the “five whys”
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Applying four rules for decision-making
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Using your intuition and logic to find solutions
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Communicating your decision to others
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Inviting feedback
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Designing effective decision follow-up
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3. Organizational Problem-Solving
Adopting a people-centered approach
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Facilitating great team discussions
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Sharing observations, experiences, and expertise
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Creating inclusive problem-solving
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Creating inclusive decision-making
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4. Collaborative Problem-Solving Tools
What is design thinking?
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Understanding the stages of design thinking
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How to apply design thinking
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The role of storytelling in problem-solving
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Sharing personal and collective stories
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Creating a narrative around the problem
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Using storytelling tools
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5. Creative Problem-Solving
Why take a more creative approach to problem-solving?
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(Re)-igniting your creative spark
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Using improv principles to think on your feet
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Using improv tools
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Reverse thinking exercise
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Six thinking hats exercise
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The SCAMPER model
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The power of reflection
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6. Reframing Problems as Opportunities
Understanding the problem
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Improving your mindset about a problem
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Reframing tool: The ABCDE method
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Reframing tool: Role reversal
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Reframing tool: SWOT analysis
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Reframing tool: Positive metaphors
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