Introduction
Resolve conflicts with confidence
()
1. Conflict Origins
Mediating as a PM
()
Identify common conflicts
()
2. Conflict Management
Define conflict management terms
()
Navigate negativity
()
Address the deeper issue
()
De-escalate emotional situations
()
Prioritize empathy
()
Recognize healthy arguments
()
3. Conflict Prevention
Determine conflict origin
()
Design effective processes
()
Build a resilient culture
()
4. Conflict Management Resources
Examine case studies
()
Explore helpful resources
()
Seek internal support
()
Conclusion
Be a peacemaker
()
Ex_Files_Project_Management_Mediation.zip
(216 KB)
Glossary_Project_Management_Mediation_Conflict_Resolution_PMs.zip
(66 KB)