Introduction
                                    
                                        The power of and problems with expectations
                                            
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                                1. Embracing Stakeholder Expectations
                                    
                                        Generating enthusiasm for the stakeholder's role
                                            
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                                        Stimulating stakeholder curiosity
                                            
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                                        Supporting stakeholder "workload juggling" reality
                                            
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                                        Managing expectations from three stakeholder types
                                            
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                                        Nurturing change agents
                                            
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                                2. Managing Difficult Expectations
                                    
                                        Shift unreasonable expectations
                                            
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                                        Managing conflicted stakeholder expectations
                                            
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                                        Dealing with the "absent stakeholder's" expectations
                                            
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                                        Engaging the change-resistant stakeholder
                                            
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                                        Calming the overzealous stakeholder
                                            
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                                Conclusion
                                    
                                        Managing stakeholder expectations for the long term
                                            
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                                    Ex_Files_Setting_Managing_Expectations.zip
                                    
                                        (74 KB)