Introduction
The power of and problems with expectations
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1. Embracing Stakeholder Expectations
Generating enthusiasm for the stakeholder's role
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Stimulating stakeholder curiosity
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Supporting stakeholder "workload juggling" reality
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Managing expectations from three stakeholder types
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Nurturing change agents
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2. Managing Difficult Expectations
Shift unreasonable expectations
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Managing conflicted stakeholder expectations
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Dealing with the "absent stakeholder's" expectations
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Engaging the change-resistant stakeholder
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Calming the overzealous stakeholder
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Conclusion
Managing stakeholder expectations for the long term
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Ex_Files_Setting_Managing_Expectations.zip
(74 KB)