Introduction
Controlling your tone on sales calls
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Why tonality is important on sales calls
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1. Speaking
Being understood on sales calls
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How to speak at the right pace on calls
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How to mirror your customer
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Avoid sounding like a salesperson
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2. Mindset
Having confidence on sales calls
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Building trust with your customers
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Connecting with customer personality types
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How to set goals for sales calls
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3. Body Language
The benefits of standing while dialing
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The benefits of good posture while seated
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How to sound welcoming on the phone
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4. Keep It Moving
Structuring calls to improve success
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What questions to ask on a sales call
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How to get back on good sales call form
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Conclusion
How to be self-critical on your sales calls
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Next steps
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Ex_Files_Sales_Calls_Tone_of_Voice.zip
(90 KB)