Introduction and Installation
Remote admin troubleshooting
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1. Windows 10 Client Remote Troubleshooting
Introduction to remote troubleshooting
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Built-in Windows remote tools for troubleshooting
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Third-party remote tools available for Windows clients
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Remote troubleshooting servers
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Demonstrations of many popular third-party remote utilities
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2. Windows Remote Desktop
Remote Desktop for Windows server
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Remote Desktop for Windows 10
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Troubleshooting Remote Desktop
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3. Mac Client Remote Troubleshooting
Apple screen sharing and Remote Desktop
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Windows to Mac remote control
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How to connect a Mac to a Windows file share on a server
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Installing and removing apps
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NVRAM reset to fix many basic problems
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4. Wireless
Wireless security
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Troubleshooting Wi-Fi
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Cellular wireless and Wi-Fi
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The future of Wi-Fi
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Intro to wireless technologies
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Basic wireless home setup
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How to pick a Wi-Fi channel
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Wireless security demonstration
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5. Client VPN
Intro to VPN technologies
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Windows VPN types
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Common VPN errors
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Windows VPN demonstration and troubleshooting
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6. Firewalls
Firewall VPN types
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Troubleshooting firewall VPNs
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Home-based firewalls
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Configuring corporate firewalls for home user resource access
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7. Printing
Intro to home printing office and cloud documents
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Scanning on a Windows computer from an all-in-one printer
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Scripting Group Policy and PowerShell network printer installation
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Troubleshooting local printing
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Troubleshooting network printers
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8. Video Conferencing
Intro to video conferencing
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Video conferencing with Zoom
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Video conferencing with Microsoft Teams
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9. Operating System Security
Antimalware options for Windows clients
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Phishing email attempts
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Securing home users from hackers
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