Introduction
Welcome
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Getting the most out of this course
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1. Tips for Effective Email
Using email as a communication tool
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Sending email to the right people
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Emailing at the right time
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Using the right tone
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Sending email for the right purpose
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Including the right content
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2. Writing Effective Email Messages
Crafting subject lines
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Understanding the reader
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Using direct openings
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Crafting a strong message
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Personalizing your message
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Checking your message
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3. Email Etiquette
Respecting confidentiality
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Copying and bcc'ing recipients
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Forwarding email
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Taking conversations offline
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Including attachments
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Understanding your message's impact
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General etiquette tips
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Glossary_Writing_Email.zip
(102 KB)