01. Listening skills course introduction
001-Active listening skills course introduction and warm welcome
()
02. Listening skills
002-Active listening
()
003-Example of active listening and improved comprehension from this course
()
004-Cycle of constructive active listening and communication
()
006-Listening skills exercise
()
007-Listening skills exercise answer
()
03 Giving and taking feedback
010-What exactly is correct feedback
()
011-Giving employee feedback
()
012-Situation Behavior Impact S B I Model
()
013-How to take feedback
()
014-If you have to give negative feedback
()
015-Four box feedback model that bosses use with their employees
()
04 Listening to negative feedback
016-Listening to and getting feedback even if negative
()
05. Example of not listening or fake listening by a company I no longer work with
017-Example of not listening or fake listening by a company I no longer work with
()
06. Note taking techniques to boost retention of what you hear or learn
018-Memory and retention of what you listen to
()
019-Improving retention of what you learned retention skills
()
020-Note taking techniques
()
07. Emotional Intelligence introduction
021-Introduction to how Emotional Intelligence is related to Active Listening
()
022-Introduction to Emotional Intelligence
()
023-Five step formula for controlling your own emotions
()
024-Controlling initial reactions
()
025-What is empathy
()
026-Listening and using empathy in sales
()
08. Listening skills with online reviews
027-Online reviews listening and getting insights despite hurtful comments
()