Introduction
Building AI agents for business
()
What you should know
()
1. Fundamentals of Agentic AI and AI Agents
The rise of agentic AI
()
Understanding AI agents
()
2. Build an AI Agent for Business
Microsoft Copilot Studio and agent templates
()
Creating an AI agent for IT help desk
()
Adding knowledge to your AI help desk agent
()
Adding actions to your AI help desk agent
()
Creating topics in your AI help desk agent
()
Publishing your AI help desk agent
()
3. Explore More AI Agent Capabilities
Integrating ServiceNow into your AI help desk agent
()
Triggering autonomous responses in your AI help desk agent
()
Conclusion
Next steps in your agentic AI journey
()