Introduction
Employees are the lifeblood
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1. What Is the Employee Experience?
The internal customer experience
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Why does the employee experience matter?
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What impacts the experience?
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Hierarchy of needs
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2. How to Enhance the Employee Experience
Human-centered design
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Fostering a sense of worth
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Offering supportive management
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Connecting employees to community
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Providing growth opportunities
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Establishing trust in leadership
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3. How to Measure Employee Experience
Gathering feedback
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Creating survey questions
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Accepting negative feedback
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4. The Broader Benefits
Customer benefits
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Talent war
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Financial gains
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Conclusion
Pulling it all together
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Ex_Files_Building_a_Stellar_Employee_Experience.zip
(64 KB)