Introduction
Learning through postmortems
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What to expect from this course
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1. About Postmortems
Why postmortems?
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Resilience engineering
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Blamelessness
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Root cause is a myth
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2. Postmortem Preparation
Incident descriptions
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Incident timelines
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Incident metrics
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Challenge: Your incident write-up
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Solution: Your incident description
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Solution: Your incident timeline
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3. Postmortem Analysis
Controlling cognitive bias
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What went well
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Contributing factors
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Challenge: Your contributing factors
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Solution: Your contributing factors
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Corrective actions
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Challenge: Your corrective actions
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Solution: Your corrective actions
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Facilitating the postmortem meeting
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Leading a group postmortem analysis
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4. After the Postmortem
Transparent uptime
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Retrospectives and near misses
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Ex_Files_DevOps_Effective_Postmortems.zip
(2.6 MB)