Introduction
Handling incidents with excellence
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What to expect from this course
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1. Incident Response Process
Why do I need incident management?
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The incident command system
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Scoping the problem
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Incident toolchain example
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Your incident toolchain
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2. Incident Response in Action
Detecting and reporting incidents
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Incident communication with your users
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Communicating inside your organization
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Best practices for diagnosis and repair
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Cleaning up after
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First response and escalation
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3. Implementing Excellent Incident Management
Training and game days
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Implementation challenges
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Continuously improving
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Ex_Files_DevOps_Foundations.zip
(38 KB)