Introduction
                                    
                                        Congratulations on being a manager
                                            
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                                        The rewards of leadership
                                            
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                                1. Understanding Your Responsibilities
                                    
                                        Management vs. leadership
                                            
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                                        Be an example
                                            
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                                        Expectations and check-ins
                                            
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                                        Make it safe
                                            
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                                        Create career paths
                                            
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                                2. Improving Communication
                                    
                                        Interruption-free listening
                                            
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                                        Content, emotion, and intent
                                            
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                                        Leverage two-way communication
                                            
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                                3. Management: The Numbers Stuff
                                    
                                        Define success
                                            
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                                        Remove roadblocks
                                            
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                                        Know your KPIs
                                            
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                                4. The People Stuff: Leadership
                                    
                                        Connect with authenticity
                                            
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                                        Create team and culture
                                            
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                                        Explain the why
                                            
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                                        Authenticity, transparency, and vulnerability
                                            
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                                5. Mistakes to Avoid
                                    
                                        Wrong people in the wrong seat
                                            
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                                        Neglecting diversity and inclusion
                                            
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                                        Blame instead of ownership
                                            
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                                Conclusion
                                    
                                        Put yourself in their shoes
                                            
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                                    Ex_Files_Essential_Lessons_First_Time_Managers.zip
                                    
                                        (213 KB)