Introduction
Congratulations on being a manager
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The rewards of leadership
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1. Understanding Your Responsibilities
Management vs. leadership
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Be an example
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Expectations and check-ins
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Make it safe
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Create career paths
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2. Improving Communication
Interruption-free listening
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Content, emotion, and intent
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Leverage two-way communication
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3. Management: The Numbers Stuff
Define success
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Remove roadblocks
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Know your KPIs
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4. The People Stuff: Leadership
Connect with authenticity
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Create team and culture
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Explain the why
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Authenticity, transparency, and vulnerability
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5. Mistakes to Avoid
Wrong people in the wrong seat
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Neglecting diversity and inclusion
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Blame instead of ownership
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Conclusion
Put yourself in their shoes
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Ex_Files_Essential_Lessons_First_Time_Managers.zip
(213 KB)