Introduction
Communication for getting things done
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1. Commitment Conversations
What is a commitment conversation?
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Yes might not mean a commitment will be kept
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What happens when a commitment is not fulfilled?
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2. The Key Elements for Clear Commitment Conversations
Agree on what needs to get done
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Agree on who needs to get it done
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Agree on when it needs to be done
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Agree on what is needed to cover change and uncertainty
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Agree on what's next
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3. Commitment Conversation Guidelines
Accountability after making a commitment
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Cultural and virtual considerations when making commitments
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Effective delegation with commitment conversations
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4. Commitment Conversations Scenarios
Scenario: Establishing a commitment
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Scenario: Holding someone accountable to commitments
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Conclusion
Practicing a commitment conversation
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Ex_Files_Communication_Accountability.zip
(30 KB)