Introduction
Presentation of the course “How to develop emotional intelligence”
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1. Introduction to emotional intelligence
Introduction and welcome
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What is emotional intelligence
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The importance of emotional intelligence
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2. The emotions
Introduction to emotions
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What are emotions for
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Emotions and moods
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The basic emotions
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Decode the emotions
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The positive intention of emotions
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Recognize and challenge emotions
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Key emotional competencies
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3. The intrapersonal intelligence
Introduction to intrapersonal intelligence
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Emotional self-awareness
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Emotional self-regulation and steps for self-control
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The self-motivation
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4. The interpersonal intelligence
Why interpersonal intelligence is important
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Effective communication
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Social conscience. Empathy
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Leadership and Influence
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Contagion of positive emotions
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5. Conflicts, leadership and emotional intelligence at work
Manage conflicts with emotional intelligence
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Lead with emotional intelligence
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Closing and conclusions of the course
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