Introduction
Introduction
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1. Leadership Stories (Jan-Mar 2018)
Crisis communication
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Talking too much (or too little)
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Learn jaw-dropping candor
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Great results vs. happy people
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How to be a top performer
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How to receive tough feedback yourself
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Good vs. better vs. best performance
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Think outside the box
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Find solutions outside your industry
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Identify compensating behaviors
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Promote simplicity
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Give inventors needed room to invent
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Use moonlighting to increase engagement
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2. Leadership Stories (Apr-Jun 2018)
Use the "Discovery Journey" method
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How to use a metaphor
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Challenge assumptions
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Understand, agree, care, or don't bother
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Concrete vs. Abstract
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No excuses
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Ask "Did I win or lose today?"
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Foster friendly competition
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Prepare for change
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Make it impossible not to change
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Turn barriers into change agents
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Trust your judgment
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Permission to spend in hard times
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3. Leadership Stories (Jul-Sep 2018)
Customer versus employee focus
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Find passion for the customer
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How to remove passion drains
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How to finish the race
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Build perseverance
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Stop people pleasing
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Overcome past failures
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Overcome fear
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Find common values
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Use competition for collaboration
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Never work with strangers again
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Build company values through story
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4. Leadership Stories (Oct-Dec 2018)
Communicating values through creativity
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Written rules versus unwritten norms
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Avoid assuming
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The cost of not understanding culture
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Enforcing policies through stories
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Modeling behaviors
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Considering unintended consequences
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Value diversity and inclusion
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Find skeptics turned supporters
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Setting expectations
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Recognizing good stories
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Provide stellar customer service
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