Introduction
Crawl inside the mind of the customer
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1. Defining Consumer Behavior
What is consumer behavior?
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Why consumer behavior is important
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2. Psychological Factors
Creating and satisfying motivated customers
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Helping customers overcome their concerns
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Appealing to consumers sense of self
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Helping consumers be effective shoppers
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Helping customers manage their social status
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3. Understanding Purchasing Behavior
How consumers buy
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How organizations buy
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What happens after the purchase
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Conclusion
Applying consumer behavior to marketing tactics
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Treating customers right
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