Introduction
What to expect: Process and people
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1. What Is Influencing?
Every interaction
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Stick and carrot
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Push vs. pull
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2. An Influencing Process
Based on a real example
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Decide on your objectives
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Be liked
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Understand their position
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Explain your problem
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Suggest a solution
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Handle objections
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Apply it to a real situation
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3. But People Vary
Adapting the process to personality
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A model of four types of person
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4. Techniques for Analytical People
The first category of person
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How to spot a blue or analytical person
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Be impressed by their knowledge
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Talk in their style, not yours
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Joint problem-solving
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Give them the facts
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Use feelings!
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Start with a small commitment
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Apply the blue people's tips to the six steps
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5. Techniques for Controllers
Welcome to red people!
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How to spot a red person or controller
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Impressed by their achievements
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The results they can get
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Make it quick and easy for them
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Question to weaken
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Choice of A or B
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Negotiate
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Bad things to say to a controller
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Timing
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Applying the red tips to the six-step process
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6. Techniques for Enthusiasts
Pros and cons of being a yellow enthusiast
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How to spot a yellow enthusiast
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A process that yellows enjoy
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Paint a picture
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High energy
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Compared to what?
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Confront them with facts
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Questioning
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Applying the yellow's tips to the six-step process
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7. Techniques for Amiable People
Are green people easy to influence?
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How to identify green people
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Relationships are everything
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Show emotions
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Taking your time
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Social proof
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Security
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Give and take
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Using facts
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Applying the green's tips to the six-step process
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Conclusion
Use ethically
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Congratulations and summing up
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Ex_Files_Practical_Influencing_Techniques.zip
(19.7 MB)