Introduction and Getting Started
Sales, marketing, and service applications introduction
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1. Sales and Marketing Applications
Lead management and automation
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Sales process
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Path (also known as Sales Path) in Lightning Experience
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Products and price books
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Campaign management
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Campaign influence on opportunities and the Campaign ROI Analysis Report
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2. Service and Support Applications
Service and support applications introduction
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Case management
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Solution management
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Communities
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Ex_Files_Salesforce_Administrator_Cert_Prep_3.zip
(239 KB)