Introduction
Managing a CRM for your company
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1. Getting Prepared
Customer 360 products
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Salesforce editions and releases
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Salesforce resources
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Transition to lightning experience
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Salesforce inspector
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AppExchange
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2. Organizational Setup
Preparing for a Salesforce rollout
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Navigating setup
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Key setup configurations for administrators
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Working with locale settings
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Setting up IP ranges
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Setting up duplicate management
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3. User Management
Managing users
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Troubleshooting user login issues
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Configuring search settings
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Complying with GDPR
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4. Managing Objects and Relationships
Object manager and schema builder
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Creating custom objects
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Standard and custom fields
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Setting up object relationships: Lookup vs. master-detail
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Updating page layouts
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Creating custom tabs
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Customizing a lightning record page and home pages
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Custom buttons and links
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Customizing sales processes and paths
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Disabling caching
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5. Working with Salesforce
Creating global actions
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Creating object-specific quick actions
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Assignment and escalation rules
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Managing leads and opportunities
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Managing accounts and contacts
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Sharing calendars
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Using campaigns
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Using email templates
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Troubleshooting queues
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Defining products and price books
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Using collaborative forecasting
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Troubleshooting reports and dashboards
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Conclusion
Continuing your Salesforce knowledge
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