Introduction
                                    
                                        Learning the essentials of Salesforce
                                            
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                                1. Getting Started with Salesforce
                                    
                                        Accessing Salesforce through your company
                                            
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                                        Accessing Salesforce on your own
                                            
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                                        Using your Developer org for the first time
                                            
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                                        How is customer data organized in Salesforce?
                                            
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                                        How to navigate Salesforce
                                            
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                                        Using search in Salesforce
                                            
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                                        Rely on the Salesforce Home tab
                                            
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                                2. Manage Current Customers as Accounts and Contacts
                                    
                                        How to create accounts
                                            
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                                        How to add contacts to accounts
                                            
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                                        How to create tasks
                                            
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                                        Use list views
                                            
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                                        Create custom list views
                                            
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                                        Intelligence View for leads and contacts
                                            
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                                        Navigate the Reports tab
                                            
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                                        Use simple account and contact reports
                                            
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                                        Create a report using the report builder
                                            
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                                        Use custom filters in a Salesforce report
                                            
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                                3. Manage Potential Deals as Opportunities
                                    
                                        What are opportunities in Salesforce?
                                            
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                                        How to create an opportunity
                                            
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                                        Link contacts to opportunities
                                            
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                                        How path can save you time
                                            
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                                        Use the Kanban to keep opportunities updated
                                            
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                                        How to use opportunity reports and dashboards
                                            
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                                        Manage activities to move deals forward
                                            
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                                        Stay organized using the calendar tab
                                            
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                                4. Manage Prospects as Leads
                                    
                                        What are leads in Salesforce?
                                            
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                                        Manage a lead through qualification
                                            
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                                        How to convert a lead to a customer
                                            
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                                Conclusion
                                    
                                        Integrate Salesforce into your daily routine
                                            
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