1. Strategies for Effective Listening
Change how you listen
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Three key questions to get into a listening mindset
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Three tips to stay present while listening
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Identify four common conversational needs
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Four phrases to figure out what others really need
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2. Tips to Go Deeper in Conversation
Ask exploratory questions to listen more deeply
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Use encouraging phrases while listening
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Get specific with reflection questions
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Put silence in your listening toolbox
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3. Tips to Manage Your Emotions and Responses in Conversation
Know your triggers when listening
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Listen to your body
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Phrases to help you make a graceful exit
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