1. Make the Shift
Moving from technical skills to relational skills
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Developing self-awareness
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Nurturing EQ
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Building communication skills
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Case study 1: Making the shift
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2. Expand Your Perspective
Think in terms of team results
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Business perspective
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Customer experience
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Case study 2: Managing with an expanded perspective
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3. Commit to People and Relationships
Leader-coach
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Conditions for team success
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Connections
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Case study 3: The value of developing future leaders
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Ex_Files_Transitioning_Tech_Pro_Manager.zip
(379 KB)